30-Day Returns
Return any unused product within 30 days of delivery for a full refund.
Money-Back Guarantee
If your pet doesn't love our food, we'll refund your purchase, no questions asked.
Fast Processing
Refunds are processed within 3-5 business days after we receive your return.
How to Return an Item
Initiate Your Return
Contact our customer service team at returns@pawsomepantry.com or call 1-800-PAW-FOOD to request a return authorization.
Package Your Return
Securely package the unused portion of the product in its original packaging if possible. Include your order number and return authorization.
Ship Your Return
Send your package to our returns center using the shipping label provided. For orders over $50, return shipping is on us!
Receive Your Refund
Once we receive and process your return, we'll issue a refund to your original payment method within 3-5 business days.
Need Help With Your Return?
Our customer service team is here to assist you with any questions about returns or refunds.